I canceled our Zendesk subscription today as my Tattly support team prefers HelpScout. I personally think Zendeks is a great support ticketing service, I especially like their iPad app. I had nothing bad to say about Zendesk, until I canceled my account a minute ago and got the above cancelation screen.
Ouch! Talk about harsh and undesigned. Don’t slam the door into a former customer’s face. Just don’t. Be thoughtful, courteous and graceful until the very end. Please.
Update: Thanks for all your comments. I added a response below as well.