HHIPP: “Radical candor is humble, it’s helpful, it’s immediate, it’s in person — in private if it’s criticism and in public if it’s praise — and it doesn’t personalize.”
Fantastic read: Radical Candor — The Surprising Secret to Being a Good Boss
I am thrilled (and a bit stunned) that my ‘world’ is featured on Freunde von Freunden. A big thank you to Shoko Wanger and Nicole Franzen.
“Part of the problem seems to be that nobody these days is content to merely put their dent in the universe. No, they have to f***ing own the universe. It’s not enough to be in the market, they have to dominate it. It’s not enough to serve customers, they have to capture them.”
Fantastic (long) ready: Reconsider, by David Heinemeier Hansson.
“It seems that the presence of an object is required to make its absence felt (or to make the absence of something felt). A kind of longing may have preceded their arrival, but you have to meet in order to feel the full force of your frustration in their absence.”
– Adrienne Rich
Why We Fall in Love, over on brainpickings
Based on a decade of research developing detailed case studies on a range of successful networks, the authors of this article have identified a common pattern of factors that are essential to effective collaboration.
– focus on mission before organization;
– manage through trust, not control;
– promote others, not yourself;
– and build constellations, not stars.
Four Network Principles for Collaboration Success, by Jane Wei-Skillern
(via William Ury)
“How we treat one another at work matters. Insensitive interactions have a way of whittling away at people’s health, performance and souls.”
No Time to Be Nice at Work, by Christine Porath
In other words, we may despise our inboxes (and 99% of what’s in them), but we’re neurochemically compelled to make sure that there isn’t something potentially important or pleasurable lurking in there this time. And then five minutes from now. And then again. And again. “The internal stimulus is the one that gets you,” Rosen says. “On balance, [email is] maybe 10% pleasure and 90% fear of missing out.”
Great read on How Email Became The Most Reviled Communication Experience Ever
“Forget what you’ve heard about first impressions; it’s the last impressions that count. Last impressions — whether they’re with customer service or a date — are the ones we remember. They’re the ones that keep us coming back. But there’s one kind of final impression that people seem to forget. The email signoff — that line that you write before you type your name — has been all but forgotten. …”
Great read: Second chance for a last impression, by Liz Danzico
“For every tired, overworked, bitter parent who tells you how much you won’t get done when you have kids, there’s a parent like John Darnielle of the Mountain Goats, who talks about cradling his son in one arm, and picking out melodies on the piano with the other. Or George Saunders, who stole time from his office job for seven years to write the stories that would become CivilWarLand In Bad Decline. Or any number of moms and dads who make it work and make the work. They are out there. Find them. Hang out with them. Ask them how they do it. Let them be your role models.”
On writing post-fatherhood, by Austin Kleon
(via Chris Glass)
I applaud companies that have grown to a sizable employee count but don’t lose their human touch. After all, a company is nothing other than a living breathing organism made out of humans. So why is it, that employees in BIG companies seem to lose all common sense and make decisions that hurt the business in the end?
I recently called Time Warner Cable and told them I would like to terminate our internet service as we are being evicted from our office building (it’s going residential) and the new building we’re moving into doesn’t offer their service. What happened was baffling: Their response was that I have to pay a $900 early termination fee for Tattly and CreativeMornings each.
Completely stunned at the absurdity of this, I tried to talk to a customer support, kindly explaining that this makes absolute no sense. We are moving to a location that DOESN’T offer their service. Why would we be punished for that?
All I got was: “There’s nothing I can do!”
If I would have been on the other side of that call, my soul would have shriveled up and died. I in fact feel for the Time Warner employee that wasn’t able to do the right thing.
Do you run a company? Do you make sure your employees have the power to do the right thing? I will make sure mine do.
Over dinner last week Jessica Hische convinced me to try her concept of Admin Mondays. Read her entire post on email efficiency.
Can you go 24 hours without complaining? Let’s do this.
“Facebook is something we all got in middle school because it was cool but now is seen as an awkward family dinner party we can’t really leave.”
You’re a parent or simply interested in how teenagers and young adults use Social Media? Read this post. It’s written by Andrew Watts, a 19 year old. Such insights. Fascinating!
“Ms. Kondo’s decluttering theories are unique, and can be reduced to two basic tenets: Discard everything that does not “spark joy,” after thanking the objects that are getting the heave-ho for their service; and do not buy organizing equipment — your home already has all the storage you need.”
Kissing Your Socks Goodbye, by Penelope Green
“As a leader my responsibility is to tell hard truths to my team and to my CEO. I can only do that when folks truly believe that I have their best interests at heart and my intention is to push them to being their better selves.”
– Jesse Hertzberg
In his most recent blog post, Jesse Hertzberg, former COO of Etsy and Squarespace, shares some of his principles on how to build a culture centered around speaking the truth: On Candor.
If this is your thing, make sure to also read his older posts On Recruiting, On Feedback and On Walking and Talking.
“For many things, your attitudes came from actions that led to observations that led to explanations that led to beliefs. Your actions tend to chisel away at the raw marble of your persona, carving into being the self you experience from day to day. It doesn’t feel that way, though. To conscious experience, it feels as if you were the one holding the chisel, motivated by existing thoughts and beliefs. It feels as though the person wearing your pants performed actions consistent with your established character, yet there is plenty of research suggesting otherwise. The things you do often create the things you believe.”
– Benjamin Franklin
From this Brain Pickings post.
“… The real trick to producing great work isn’t to find ways to eliminate the edgy, nervous feeling that you might be swimming out of your depth. Instead, it’s to remember that everyone else is feeling it, too. We’re all in deep water. Which is fine: it’s by far the most exciting place to be.”
Nobody Knows What The Hell They Are Doing, by Oliver Burkeman
1. Never answer a question that the customer hasn’t asked.
2. Never provide information that the customer hasn’t requested.
2 Essential Rules Most Salespeople Forget, by Geoffrey James
(In some way, we are all in Sales, aren’t we?)
“I’ve had shitty jobs and internships: folding t-shirts at radio stations, working in a stock room at Nordstrom, delivering pizzas, and all of that. It’s important to have those shitty jobs so you understand when you actually find a good job.”
– Jon Setzen
Read the full interview over on The Great Discontent
“…the difference between people who are successful and not are that those who are successful seemed to know from the age of 7 or 8, maybe older, they’re very in tune with what they love. I compare it to a voice inside their head, not literally a voice but something that says “you really are drawn to this subject” and they hear it throughout their lives. For me it was writing and books, since I was a kid. At any time I deviated from that love and went into something else, I was just so unhappy and I knew that I wasn’t doing the right thing. It’s just this voice that keeps drawing you back to what you really, really love.”
– Robert Greene
Found the above quote via this blog post, feed your head + find your soul, by Justine Musk. Something I think about a lot, hoping I’ll be able to help my kids find what they really, really love.
“I don’t want to be afraid to say what I haven’t yet figured out or to give realistic projections of what we can deliver when. As a designer, I never promised a client anything I couldn’t deliver, and I won’t start now as a founder.”
Pitching Like a Girl, by Ellen Johnston
“You’ll become known for doing what you do. It’s a simple saying, but it’s true…The only way to start being asked to do something you want to do is to start doing that thing on your own.”
– Jonathan Harris
Beautiful feature in The Great Discontent
Love this thought snippet by Malcolm Gladwell on criticism. I recommend you read (and listen) to this entire Brain Pickings post.
“…Tribes thrive when they connect and coordinate and synchronize. They work when they create a cultural connection. But they can’t thrive when they merely embrace (or deny) the reality of the world around them.
As you organize and lead your tribe, then, the opportunity is to be crystal clear about what you stand for, but to give the alert observers within your clan the ability to stick with you and what they believe without having to pretend that the world outside doesn’t actually exist.”
The panda and the bicycle, by Seth Godin