I applaud this Southwest Airlines flight attendant.
I applaud this Southwest Airlines flight attendant.
If you’re a big, established brand and you don’t get back to people’s concerned tweets, why even have a Twitter account to begin with?
— Tina Roth Eisenberg (@swissmiss) October 15, 2012
I rarely customer-support-frustration-tweet. But when I do, it usually means I have reached a point of serious customer un-support.
If there’s one thing I’ve learned with selling a product, it’s that companies need to take social media channels like Twitter seriously. It’s part of today’s customer support landscape. And I am not just talking about unhappy customers reaching out, also the happy ones. They both want to be heard.
There’s so much goodwill you can build up by simply *listening* and showing that you care. So, I am wondering, why does a brand like KitchenAid even have a Twitter channel if they keep ignoring tweet one, two and three?
This is a customer support fail of epic proportion. And if you knew the customer un-service G and I experienced with our freezer over the past week, and the reason why I even considered reaching out via Twitter, you would pull your hair out too.
So, please, if you care about your brand, pay attention to what your customers say on online. Or don’t have a Twitter/Facebook account to begin with.
And I hope I’ll eventually I’ll find out why I have snow in my freezer.
UPDATE: Kitchen Aid has not responded to any of my tweets or this blog post. It’s simply baffling. But the Financial Times has.
UPDATE 2: Two days after the Financial Times Article came out I heard back on Twitter. We were asked to email them our problem. Then a phone call happened. Everything was a big dose of ‘meh’. I spare you the details. I just say so much: Think twice if you’re considering buying a Kitchen Aid refrigerator.
I am all for furniture that surprises and could very well be considered art. Like this piece called Tarah, by Bina Baitel.
For the exhibition Marina Abramović: The Artist Is Present, The Museum of Modern Art’s first performance retrospective, Abramović performed in the Donald B. and Catherine C. Marron Atrium every day the Museum was open between March 14 and May 31, 2010. Visitors were encouraged to sit silently across from the artist for a duration of their choosing, becoming participants in the artwork. The Artist Is Present is Abramovic’s longest performance to date.
In 1908, Dr Julius Neubronner patented a miniature pigeon camera activated by a timing mechanism. The invention brought him international notability after he presented it at international expositions in Dresden, Frankfurt and Paris in 1909–1911. Spectators in Dresden could watch the arrival of the camera-equipped carrier pigeons, and the photos were immediately developed and turned into postcards which could be purchased.
There is so much I love so much about this. Yes, I want to own a pigeon and a pigeon camera.
(via One Plus Infinity)
“If you wouldn’t feel comfortable saying it into a megaphone at a crowded mall, then you shouldn’t post it on social media.”
via this tweet
5. When toasting, chink your glass with everybody at the table and look each person in the eyes before drinking.
This list of 13 table manners ruled my life as a kid growing up in Switzerland. I agree, Swiss table manners matter.
“You are responsible for the things you help put in the world. If you do not think something should exist in the world, do not participate in it.”
- Mike Monteiro
Zurich based Antonio Scarponi is currently running an Indigogo campaign trying to raise money for ELIOOO, an instruction book on how to build a hydroponic system to grow plants, herbs, or vegetables in your apartment, using IKEA components.
Hydroponics is a clean, sustainable, and efficient way to grow vegetables using water instead of soil. Hydroponics has enormous advantages compared to traditional agricultural methods. It uses only 10% of the water needed with traditional agriculture, allowing for higher production in smaller spaces.
The third Brooklyn Beta, organized by my studiomates Cameron and Chris, is currently happening three blocks away from my apartment. This morning, on my way to get coffee, I bumped into several familiar faces that I usually only see virtually on the various social media channels. Quite Surreal! Brooklyn Beta feels as if my Twitter stream has come to life. Look, real people, not pixels!
If you want to follow the #BrooklynBeta Hashtag for the remaining 1.5 days of the conference, you should check out this tagboard page. It aggregates all content hashtagged #BrooklynBeta from Twitter, Instagram, App Net and Facebook. Nifty!
Also, if you’re in NYC but didn’t get tickets to the actual conference, check out the Beyond Beta schedule. So much good stuff happening!
“If you are willing to do something that might not work, you’re closer to being an artist.”
- Seth Godin
(Quote from today’s Brooklyn Beta talk)
A big thank you to Squarespace for sponsoring this week’s RSS Feed.
Squarespace, the all-in-one solution for building beautiful websites, blogs, or portfolios, is introducing the Squarespace Developer Platform in beta. The platform provides developers with full code control, a beautiful client interface, and world-class hosting. Forget about servers and focus on your code. Use the desktop tools you know and love. Connect via Git and SFTP. Hand off customer service to Squarespace’s award-winning support team. The platform offers a free sandbox until you’re ready to publish. Click here to learn more.