“As organizations shift from neatly ordered hierarchies to chaotic, flattened “heterarchies,” where anyone can “friend the CEO,” a new generation of tools will be invented that will allow design and technology to enable leaders to make true connections among people and inspire change.
Just as design enabled us to have an emotional connection with a piece of glass and aluminum that lives in our pocket, design and technology together will restore some of the humanity in what it means to lead in the 21st century.”
– John Maeda
Article: How to design a better world by John Maeda.