On my June 16 blog entry I expressed my excitement about having ordered my first flickr-photo-book with Qoop. Well, what can I say, I am dissapointed to no end. The image quality is absolutely poor. They’re dark and simply printed with a color laser printer. I *veryverymuchdislike* color laser printer photo prints. I regret having spent a whopping $75 on our ‘wedding book’.
If you care about excellent photo print quality, do NOT order from QOOP.
But, is there alternative out there?
UPDATE: Make sure to read the comments to this entry. A QOOP employee left a comment. I guess, this is part of today’s customer support; making sure, that blog entries out there are positive about one’s product/company. I am impressed!
UPDATE NUMBER 2: I am absolutely blown away by QOOP’s customer service. Just having expressed my frustration with the end result of the QOOP book on here, had the CEO Bill, who I referred to as ‘an employee of QOOP” and now the President email me. I just got this a minute ago:
I’ll have your money refunded. I’m sorry you weren’t satisfied with the print. The new internal paper should help with that. We’ll have that up by the end of this week.
By the way, Bill is the CEO of QOOP, but we both spend a fair bit of time minding customer service for good feedback like yours.
Kudos guys! I am very impressed and there’s many companies out there who should learn from you. I appreciate the refund. Thank you.
I will try your services again, sometime down the road.