A real, effective apology has three parts:
(1) Acknowledge how your action affected the person;
(2) say you’re sorry;
(3) describe what you’re going to do to make it right or make sure it doesn’t happen again. Don’t excuse or explain.
A real, effective apology has three parts:
(1) Acknowledge how your action affected the person;
(2) say you’re sorry;
(3) describe what you’re going to do to make it right or make sure it doesn’t happen again. Don’t excuse or explain.