Shift vs Support Response

“Shift responses are a hallmark of conversational narcissism. They help you turn the focus constantly back to yourself. But a support response encourages the other person to continue their story. These days, I try to be more aware of my instinct to share stories and talk about myself. I try to ask questions that encourage the other person to continue. I’ve also made a conscious effort to listen more and talk less.”

Shift Response
Mary: I’m so busy right now.
Tim: Me too. I’m totally overwhelmed.

Support Response

Mary: I’m so busy right now.
Tim: Why? What do you have to get done?

The Mistake I Made With My Grieving Friend