Always Remember Your Beginnings

Really honored to be a mentor in this year’s Shopify Build A Business Competition. As a previous winner, it’s really wonderful to be able to connect with and help new entrepreneurs. Did you start a e-commerce business this year? Built on Shopify? Make sure to enter the competition.

And thanks to Huffington Post for this feature.

The Most Creative People in Business

fast company's most creative people in business

Today Fast Company launched the Most Creative People in Business 1000, a resource that defines an influential, diverse group of modern Renaissance men and women across the economy and around the globe.

They’ve dedicated a special section to the MCP 1000 on FastCompany.com and created profile pages for each MCP 1000 honoree, including biographical information, social streams, and an archive of Fast Company articles in which they are mentioned.

Ridiculously excited that I made the list.

Happy My Birthday To You!

YAY! I am so totally turning 40 today! And I am taking the day off, pampering myself to a fun day in NYC! Happy my birthday to you!

Thank you for reading my blog. Please accept a virtual hug.

My Do Lectures Talk: “Trust Breeds Magic”

A few months ago I had the absolute honor to attend the Do Lectures USA, a conference that was originally started by David and Clare Hieatt. I publicly admitted in 2010 that it was indeed my dream to attend one of these intimate retreat/conferences. Being invited to speak pushed me into complete happiness overload!

There’s nothing that compares to the 3 days I spent at Campovida with all the fine folks of the 2013 Do Lectures. If you have the chance to attend one of these, be it in Wales, California or now in Australia, do yourself a favor and just do it.

Last week they launched my talk in which I speak on the 4 core principles I base all of my life decisions on and why I believe in labors of love.

Make sure to dive into their talks archive. So many gems.

Thank you David and Clare for starting something truly beautiful.

PSFK Free Radicals

PSFK  Free radicals Tina Roth Eisenberg

PSFK has a lovely profile series called Free Radicals in which they profile ‘courageous creatives whose bold thinking freed them from business as usual”. I am honored that they believe I fall into this category. Managing editor Dory Carr-Harris sat down with me at Studiomates a few weeks and you can read the essence of our conversation in this blog post.

A big thank you goes to Catalina Kulczar who managed to so wonderfully portray Studiomates and Tattly.

Warby Parker Feature

Warby Parker Feature

I am so honored to be featured on Warby Parker’s fabulous blog. A big thank you to Liz Furze.

The New CreativeMornings.com

New CreativeMornings.com

It’s been a little over a year since the CreativeMornings Kickstarter when we were humbled by the response from our 1200 backers. And today is the big day, where we unveil our new site. And yes, I am about to burst of excitement. I am incredibly moved by what CreativeMornings has turned into.

What started exactly five years ago in my studio has grown into a 57 chapter strong global organization, featuring speakers from Milton Glaser and Seth Godin to Jessica Hische and Erik Spiekermann. Obviously, I never could have imagined what CreativeMornings has become. Ever.

The new site was carefully handcrafted by my extraordinary studiomates of Oak Studios. And, in true CM spirit, the site translation into 10 languages was done by our chapter organizers! (You can change the language selection in the footer of the site)

The new website features include a full, searchable, sortable archive of every CreativeMornings talk. Every chapter now has a dedicated chapter sections to stay up to date with your local event. Take a look at Berlin for example. You now have the ability to live tag quotes from a video, post comments, save talks to watch later and ♥ favorite videos. But my favorite part of it all is the People section filled with attendee profiles from around the world. (Notice the ‘single’ filter? Grin!)

Today’s launch also marks the announcement of CM’s Official Partners: MailChimp, Shutterstock, and Squarespace. These like-minded companies support our growth and are a key reason why CreativeMornings can exist worldwide, for free. They make sure CreativeMornings is in good hands with an amazing full-time dedicated team: Kevin, Carly, Sally and Kate.

Enough with words! Have a look at the new site, play around, claim your username, and make a profile! This is only the beginning.

A big giant thank you to all of our Kickstarter backers that made this new site possible. An special thank you goes to 4ormat, Mailchimp, Squarespace, RISD and Andrew Zuckerman for the extra generous contribution.

No internets.

A day ago our internets mysteriously broke down at the place we are staying here in Switzerland. This means, no blogging after the kids are in bed.

I typed this brief blog post on my iphone, half-annoyed and half-amazed. How incredible are these devices in our pockets? (I remember the days when I used to race home to check my email! )

This little family is not without internets for much longer as we will be traveling back to the U.S. on Thursday.

And, I’ll be back in the office on Friday with a rather spectacular announcement. I am bursting of excitement just thinking about it!

Until then! And, by the way, you look great today!

#wavingfromthealps

Dispatching from the Swiss Alps

swiss alps

I am currently enjoying a family vacation in the Swiss Alps, which means postings will be light this and next week. In the meantime, here are some of my favorite online destinations that will keep you plenty entertained: Brain Pickings, Minimalissimo, Seth’s Blog, Kottke, Coudal, it’s nice that, but does it float, The Kid Should See This, Doobybrain, Laughing Squid, Explore, Co Design, Smitten Kitchen, design milk, the loop, it’s ok to be smart, 99u and a Cup of Jo.

Me on Like Knows Like

Tina Roth Eisenberg – Like Knows Like from Like Knows Like on Vimeo.

The talented and wonderful folks behind Like Knows Like invited me to be part of one of their beautiful mini documentaries. Back in June, Bas and Marije visited me in Brooklyn and followed me around for a day. Like pretty much any Dutch person I’ve ever met, they are a delight to hang out with and I thoroughly enjoyed spending the day with them.

And now that I’ve seen the result (above) I can’t help but feel a bit speechless. What a gift to be given such a wonderfully, personal mini documentary. G and my kids approve as well and it makes me so happy that all of them make an appearance.

Filmmaker Bas Berkhout and Photographer Marije Kuiper sure know what they’re doing. I wish I could watch a Like Knows Like on my parents. How precious would that be?

Check out all the other Like Knows Like documentaries! My personal favorite: Jessica Hische.

swissmiss = 8

jpeg

Swissmiss is turning 8 today! I can’t help but wonder what that amounts to in internet years!

Thank you for reading and happy my blog birthday to you!

That birthday cake is a creation of Ella (7), Parker (8) and Jen (29+).

Big Thinker Paper Dolls

Neil deGrasse Tyson

I was expressing how much I respect Neil deGrasse Tyson to my team this morning. I ended my admiration-rant in saying “I wish I had a Neil deGrasse Tyson doll!” which prompted Bekka to swiftly Google just that, and five minutes later I had a paper doll of Neil with two outfit options on my desk. I love the internet, so much.

Also available are Carl Sagan and Jane Goodall.

My SXSW Talk

Here’s my SXSW talk in which I speak on my path of becoming a designer in Switzerland, making the transition moving to New York and establishing my various businesses. I speak on my 11 rules and values I live by, both in my professional and personal life. In fact, I speak on the fact that I barely distinguish between the two and that my kids have been my biggest career catalysts. Enjoy!

Also, here’s a Recap Rap by Saul Paul.

SXSW Talk LiveStream Today

SXSW Keynote

I am currently in Austin, Texas, attending the massive SXSW conference. I have the honor to be be giving the Keynote for SXSW Interactive which will be live streamed: Tune in here for the live stream, at 2pm Austin time, 3pm New York time or 8pm Zurich time. Today, Sunday March 10th!

UPDATE: You can watch my recorded talk here.

A Neux TeuxDeux (Coming Soon)

(video by Matthijs Vlot)

In December of 2009, my Studiomates Cameron, Evan, and I launched a simple, designy to-do app called TeuxDeux. We built the app for ourselves, because we couldn’t find a to-do app that was as simple as a piece of paper and calendar-based. Many of our friends started asking us for accounts, so we decided to let anyone use it. For free. What we thought would be just used by a few friends has turned into a loyal following of over 300,000 users. We didn’t see that one coming.

We eventually hired someone to make an iPhone app, which we decided to sell for a one-time cost of $2.99 to make up for some of our expenses.

Our Twitter account and our inbox have been getting passionate user feedback for the past 4 years. It seems like we managed to make something people really, really love. That’s great, but we came to realize that in order for us to put resources into maintaining and improving TeuxDeux, something had to change.

Success is more expensive than we can afford, but we want to keep TeuxDeux around. It has become an essential tool that we use every day. So, we have decided to start charging a subscription fee to use TeuxDeux. We realize that some of you might not be happy to hear that. And, we realize we might lose some users. We want to make sure our die-hard fans that rely on us every day will always be able to count on us to keep the lights on.

We have seen too many startups close shop or get acquired (and shut down their product). We do not want to see any of this happen to TeuxDeux. We love the app too much.

Over the past few months, we have invested in a new TeuxDeux, rebuilt from the ground up by our incredible Studiomate Jonnie Hallman. The decision to charge a small fee gave us the confidence to do this. If you’re a passionate user, you will be incredibly excited about what’s ahead. Sit tight for more details on the new app, but for now, please know, that our decision to move TeuxDeux to a paid model comes from the best of intentions.

We will be offering a free 3-month trial, so you can see if the new version is worth it. If you’re not convinced after 3 months, we’re gonna let you download all of your data, so you won’t lose anything by giving us a chance. Oh, and if you bought the iPhone app, we’re gonna give you a free 6-month trial as thanks.

Desk Swap #1

desk swap with Jesse Hertzberg

I am doing an experiment this year: One day a month I will swap desks with someone in NYC. Why? I am fascinated by how other work environments are set up and feel. And what better way to get a glimpse of another office than spending a day?

That’s exactly what I am doing today! Jesse Hertzberg, COO of Squarespace was game and is currently spending the day at my desk in Studiomates. From what I can tell, he seems to have a good time!

And lucky me, I am enjoying my day at the beautiful Squarespace office in Soho. Their space is all kinds of amazing, I have three (!) monitors at my disposal and an axe on my desk. I just enjoyed delicious catered lunch (envious), chatted with lovely folks and am now sitting on an ErgoErgo, getting work done.

Experiment round #1 can be filed as “successful”!

I can’t wait to find myself another desk for March! Any suggestions who I should swap with? Email me desk(at)swiss-miss.com or leave a comment below.

The Right Moment

Today’s a big day: 3 years ago my son Tilo was born. Some of you might know of his epic, silent melt downs which I have been documenting over at itshardbeingtwo.tumblr.com.

A child’s birthday is always moving for a parent but his birthday coincides with a bold career move: It’s the day I started saying no to clients and went on a one year client sabbatical. Three years in, I can safely say the sabbatical has been extended indefinitely.

By having more time to focus on my own products, I have been able to grow CreativeMornings, launch Tattly and am about to relaunch TeuxDeux. I am very fortunate and grateful for where the last 3 years have led me.

And looking back, it is obvious that my kids have been my biggest career catalysts. Why? During both pregnancies I analyzed where I was in my life, what I still wanted to achieve and what was keeping me from going after my goals. There’s no other moment in life that makes you really look at who you are, and where you are in life, like the day you realize you are about to become a parent.

Don’t wait for the ‘right moment’ to start that company, or take that trip. The right moment is now.

Don’t wait until you get pregnant.

Happy Birthday Tilo!

Maddie on my Desk

Do you know about Maddie On Things, the dog from the internet? Well, she just visited Studiomates and took the opportunity to stand on my desk. My year has been made. I don’t think I have ever been this excited about a studio visit.

And if you are as big of a Maddie fan as I am, you might want to know that she has a book coming out. I just pre-ordered my copy. Congrats to Theron Humphrey, Maddie’s owner, for starting the Maddie phenomenon.

Talk about a cool dog and dog owner power house.

No Posts Today

(Illustration by Dr.Seuss, found here)

Sorry folks, but due to some massive uber storm that’s currently approaching NYC I won’t be able to feed the blog today and most probably tomorrow. I am busy entertaining the kids inside, currently making them believe that cleaning the house is *so much fun*.

UPDATE: So, this was all a bit humbling. My family is fine, and we are lucky enough to have electricity. Schools are closed and the subways are still flooded. My office is in the evacuation zone and as of tonight was still under lockdown. Pardon the lack of posts while I recover from all of this.

(image via Tim)

I met Kevin Clash

“If everybody else your age is doing something very different than what you’re doing, there’s always going to be someone saying to you you might not succeed with it, you might not make any money with that… there’s always going to be some type of obstacle in the way. All of those things will go away if you really focus on what makes you happy.”
― Kevin Clash

Anyone who has ever seen me speak, knows that I believe that you need to do something you truly love. Life is too short to go into a career that doesn’t make you happy, that fuels your passion and makes you want to get up every morning in excitement.

There is one person that personifies this personal rule of mine; Kevin Clash, the person that brought Sesame Street’s Elmo to life.

If you haven’t seen his documentary do yourself a favor and watch it. (It’s on Netflix) At 10 years old Kevin knew he wanted to be a puppeteer and he followed his dream, relentlessly, with the support of his parents. No documentary has ever touched me as much as Being Elmo. (Have a box of tissues next to you)

Yesterday, thanks to Louis Mitchell, I got to visit the set of Sesame Street and watch a taping.

!!!

I can’t remember when I last was this excited and giddy. My heart started racing when I spotted Kevin Clash on set. And when Louis introduced me to Kevin, I was speechless, just smiling ear to ear. Here’s proof:

Now my dream is to have Kevin speak at a CreativeMornings.

(And yes, I live a charmed life.)

On Big Brands and Twitter

I rarely customer-support-frustration-tweet. But when I do, it usually means I have reached a point of serious customer un-support.

If there’s one thing I’ve learned with selling a product, it’s that companies need to take social media channels like Twitter seriously. It’s part of today’s customer support landscape. And I am not just talking about unhappy customers reaching out, also the happy ones. They both want to be heard.

There’s so much goodwill you can build up by simply *listening* and showing that you care. So, I am wondering, why does a brand like KitchenAid even have a Twitter channel if they keep ignoring tweet one, two and three?

This is a customer support fail of epic proportion. And if you knew the customer un-service G and I experienced with our freezer over the past week, and the reason why I even considered reaching out via Twitter, you would pull your hair out too.

So, please, if you care about your brand, pay attention to what your customers say on online. Or don’t have a Twitter/Facebook account to begin with.

And I hope I’ll eventually I’ll find out why I have snow in my freezer.

UPDATE: Kitchen Aid has not responded to any of my tweets or this blog post. It’s simply baffling. But the Financial Times has.

UPDATE 2: Two days after the Financial Times Article came out I heard back on Twitter. We were asked to email them our problem. Then a phone call happened. Everything was a big dose of ‘meh’. I spare you the details. I just say so much: Think twice if you’re considering buying a Kitchen Aid refrigerator.

Tattly = 1 | Things I’ve Learned

Today’s a big day! Tattly, my designy temporary tattoo business, is turning one!

In the past year, we’ve shipped to over 90 countries, had over 15k orders, went from 15 designs a year ago to over 225 today, became best friends with Uline and have bought over 60k postal stamps.

I’d like to take this occasion and share a few things I learned along the way:

1. Never hesitate to challenge a status quo

Temporary tattoos have been around forever. I didn’t invent anything new, but, I was able to put a new spin on it by having professional artists create the designs and making sure that they are produced in the US with the highest quality standards. I admit, I never expected the success we’re having, but now, looking back, it actually makes total sense.

Never hesitate to challenge a status quo of a product or service that already exists. Put your own spin on it, stamp it with your personality and you might redefine an entire industry.

2. Don’t outsource things you care about

In preparation of launching Tattly, we looked into fullfilment centers, thinking that’s not something we should handle ourselves.

But we also knew exactly how we wanted the envelopes to look and feel. It was important to us that a customer would get excited from the minute they spot our envelope in their mailbox. We wanted to make sure that they felt as our tattoos were packaged and shipped with a lot of care.

We picked thick kraft envelopes which we decorate with a custom Tattly address stamp, a nicely designed address label and lots and lots of real stamps.

We realize that putting multiple stamps on an envelope is time consuming and we’d be much more efficient printing a digital stamp. But, let’s be honest, that doesn’t look pretty. Yes, we go the extra mile and it pays off!

Every day we have lots of folks tweeting images of their Tattly envelopes! Tattly is living proof that people appreciate the extra care that goes in. And I don’t think a fully automated fulfillment center would be able to replicate the same feel.

But, of course, on the same token, there are things that I was more than happy to outsource because they are simply not of our expertise. I immediately hired an accountant to make sure sales tax and all that jazz is professionally taken care of and not keeping me up at night. And we made sure we were using a e-commerce platform that helps us run our shop smoothly, in our case, we chose to go with Shopify. And, of course, I got business insurance, right form the start.

3. Don’t be shy. Ask for advice.

Two days after we launched Tattly we got a wholesale catalog inquiry from a very prestigious museum store. It didn’t occur to me that stores might actually reach out to me to sell Tattly. (duh!)

I started reaching to friends that have gone through a smimilar e-commerce experience and asked for advice.

I am incredibly grateful for conversations I had with Raul Gutierrez who helped launch 20×200 and Jim Coudal, force behind Field Notes.

They both were extremely generous in sharing insights, things they’ve learned starting their businesses.

People are open to share and help you get started. Just ask!

4. Grow a thick skin + hustle

My advice to anyone launching a product or service, that is welcomed with a lot of enthusiasm; get ready for copy cats. We have come across a few stores that are trying to copy our idea, one by one. Our response? Hustle! We are and will stay ahead of them.

5. Prepare for success

I admit, I wasn’t prepared for the success. Luckily I was able to scale up very quickly and keep up with demand, which probably comes with the nature of the temporary tattoo business. This might not have been possible if I sold something with a much longer product cycle.

So, ask yourself, what if I get a ton of orders within the first few weeks? Can my business scale? Do I have a plan on how I will do that? Am I building my business on a system that will allow me to grow?

6. Being nice is the only option

This rule applies to every aspect of your business. Employees, vendors, wholesalers and of course, customer support. Be kind, generous and show that you care. You’re just starting out, so you’ll make mistakes. But when you’re kind and generous they’ll forgive you and come back.

7. Your team is everything

This past year, would not have been possible without my truly *amazing* team (pictured below). They are young. They are smart. They are fun and most of all, they are not afraid to work hard. Please meet team Tattly:

From left to right: Mary, Rusty, Julia, Yoko, Bekka, (moi) and Jen.

To celebrate our 1 year birthday, all Tattlys are 50% off from today until end of day sunday. (Our first sale ever!) Just use the discount code “1YEAROLD” during check out.

And, to celebrate we are offering an Everything Pack with 242 designs, a homage to last year’s everything set that held an adorable 15 designs. It comes in a limited edition pouch, with a design by Arianna Orland. There’s only a 100, so grab one before this collector’s item is history!

Happy Tattly Birthday everyone!

Thanks to our fab models Carly, Kevin and Yoko.

TYPO SF: The Importance of Side Projects

I had the huge honor to kick off the TYPO conference in San Francisco a few weeks back, and this is my talk. I am speaking on the importance of taking your side projects seriously and share 8 lessons I am going to teach my children.

Other TYPO SF videos currently available are by Mike Monteiro and Joshua Davis.

TYPO conferences take place in Berlin, London and San Francisco. I highly recommend attending one.

Tilo!

Last night I came home and found this note on my daughter’s door:

By the way it reads: Tilo is not allowed to my room!

I couldn’t help but giggle. Too bad her little brother Tilo is only two and can’t read yet. I just can’t get over the eyebrows! File this under #parentinggem